Unable To Hear Commentary
If you cannot hear the commentary for your selected match first:
1. Ensure you have clicked on the relevant commentary stream (Follow the click here link beside the team you want to hear). If this has been successful, the Match Live tool will indicate the status by showing Currently Broadcasting TeamXYZ , and the STATUS indicator will show as ON.
Then:
2. Remember that the commentary may take approximately 15-30 seconds to buffer sufficiently before it will start playing.
If, after about 30 seconds, you do not hear any commentary try the following:
1. Check your local computer's audio settings
2. Remember that the majority of commentaries do not begin until approximately 10 or 15 minutes prior to kick-off, so although the links will be available hours before this, the commentary will not begin until shortly before kick-off.
3. Click on another team's commentary. If that works successfully, it may be that there is a slight delay or technical hitch with the team you initially accessed. Our match commentaries are continually monitored, and all problems are dealt with as soon as possible.
4. Try dropping your Internet connection and re-connecting. If the problem is with a specific commentary, try listening to the opposition stream and checking the original stream every 5 to 10 minutes.
NOTE: If you are experiencing problems with receiving the commentary via the matchday console then please try the audio commentary link which is accessible via the Audio Commentary section.
ADDITIONAL RESOURCES:
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0087.mspx
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0067.mspx.
If this does not resolve your problems, please contact us by using the Contact Us button