Audio Will Play But Video Won't (Or Vice Versa)
If you having trouble hearing commentaries or viewing video highlights, please try the following
The Video Won't Play
1. Please completely Uninstall the version of Flash that you're currently running before upgrading to the most recent version. To uninstall Flash, follows Adobe's instructions, and click here
2. Once you have unistalled the older version of Flash, you'll be able to upgrade to the most recent version available. To do so please follow the steps below:
- Restart you computer
- Follow Get Flash Player instructions for reinstalling the most recent version of Flash
- Once you have downloaded the latest version of Adobe Flash, please exit your web browser
- Finally, click to install the update that you have just download from the Adobe site
Once you have completed the above steps open your browser and try to view the videos again, you should have no further issues.
Windows Vista Users
If you have tried the steps above and this has not been successful at rectifying your issues, this could be due to a Microsoft Windows Vista permissions issue.
Please use your 'Windows Button' at the bottom left of your screen and then use the search function:
- Go to: C:\Windows\System32\Macromed\Flash\
- Right-click the following file: FlashUtil9b.exe or FlashUtil9e.exe
- Select 'Run as Administrator' and install the update
- Restart your PC
Can't Hear Audio
To make sure that you hear sound whilst watching videos or listening to commentaries please try the following in the first instance:
- Adjust the volume control on your computer and speakers
- Adjust the volume control located in the lower left hand corner of the Player on the web page you are viewing
- Ensure that the volume is up on the other video players, such as Quicktime, Real Player or Windows Media Player, as this might affect the video player sound.
If these steps do not correct the issue and you still have no sound when playing the video, you may want to try the following steps:
For PC users
1. Click 'Start'
2. Select 'Run'
3. Type: sndvol32
4. click 'OK'
5. Make sure that the following are not muted and the volume is up for 'Volume Control' and 'Wave'
Make sure that you have your sound card selected as the Default device:
1. Click 'Start'
2. Select 'Control Panel'
3. Open the 'Sound and Audio Devices' icon
4. Click the 'Audio' tab
5. under 'Sound playback' set the Default device to your sound card, not your webcam/modem.
6. Click 'OK'
For MAC
1. Open Applications -> Utilities -> Audio MIDI Setup
2. Left side of the window, halfway down there is a selection box for "Properties For:" - select "Built-in Audio" here (should have the Apple logo next to it).
3. Under that you'll see a series of drop boxes under Audio Input. Find the one marked "Format:" and change it from "96000.0 Hz" to "48000.0Hz". Close Audio MIDI Setup and try something with Flash audio.
If you're still having trouble, check to see if you system meets the requirements for the running the video player:
1. Macromedia Flash Player 10+
2. Windows 2000 or higher with updates installed
3. MAC OS X 10.3 +
4. Internet Explorer 7.0+, Safari, Firefox, Chrome
5. Broadband connections with 650+ Kbps