JOB SPECIFICATION
JOB TITLE: MCR Operations Support Engineer
REPORTS TO: Central Operations Manager
CONTRACT TYPE: Permanent
LOCATION: Feltham, Middlesex
THE COMPANY:
Perform is the world leader at broadcasting and commercialising sport in digital media. Through industry leading production, technical and commercial solutions, Perform maximises the returns for sports associations, rights holders, football clubs, content publishers, bookmakers, media groups, mobile operators and broadcasters around the world.
We currently stream over 15,000 live events each year and has developed over 240 web, video broadband and mobile sites for clients including the ATP, Sony Ericsson WTA Tour, FIBA, FEI, PSA, FLi and Chelsea FC, that serve over 17 million monthly unique users. In October 2009, Perform made sports broadcasting history by streaming the first England football match exclusively live over the internet to over 500,000 viewers - believed to be the largest live internet pay to view sports stream in the world.
Perform also owns and operates e-Player, the leading global sports VOD network which currently streams 40 million on demand sports clips every month through major publisher group websites. Perform employs 345 staff and has offices in central London, Holland, Italy, Singapore, Australia, New Zealand, India and the USA.
REQUIREMENTS:
• Experience of the broadcast industry is essential as is experience in Master Control Room (MCR) operations, video and baseband equipment. Be able to demonstrate at least 1 years experience in an MCR and working in a live environment. Knowledge of satellite communications systems is required.
• You must be organised, computer-literate have knowledge of Internet technologies (working knowledge of CMS tools, Web and Internet streaming technologies)
• You must be a good communicator - have good written and oral skills, good judgment, be confident, persuasive, approachable and dependable.
• Must be able to work on own initiative and also work well as part of a team.
• Must be able to work shift, which will include weekends, public holidays and overnights.
KEY RESPONSIBILITIES:
• Monitor all key systems using tools provided and follow procedures when issues arise
• Monitor all live events and follow procedures when issues arise. Quality control and integrity checks of all incoming and outgoing video and audio signals.
• Operating master router switcher and ensuring in-house clients requirements are met. This includes correct configuration and operation of equipment in the MCR.
• Booking and operation of third party services e.g. space segments, terrestrial circuits etc
• Reporting service details to customers
• Answer technical support queries from clients and customers in accordance with company policies and procedures
• Escalate issues in line with policies and procedures and maintain ownership of issues through to their resolution
• Document and log issues and their oversee their resolution
• Ensure that appropriate support processes and procedures in are in place and adhered to
• Other duties as directed by the Operations Manager
KEY PERFORMANCE INDICATORS:
NO AGENCIES PLEASE
IF SELECTED FOR INTERVIEW, YOU MUST BE ELIGIBLE TO WORK IN THE UK
UNFORTUNATELY WE WILL ONLY BE ABLE TO RESPOND TO CANDIDATES WHO HAVE THE SKILLS AND EXPERIENCE WE REQUIRE. IF YOU HAVE NOT HEARD FROM US WITHIN TWO WEEKS OF YOUR APPLICATION, YOU MAY ASSUME THAT YOU HAVE BEEN UNSUCCESSFUL.
