Careers

Germany

Product Manager – Acquisition & Retention (m/f) (GER0122)

Job Details

  • Department: DAZN
  • Job Title: Product Manager – Acquisition & Retention (m/f) (GER0122)
  • Reports to: Head of Acquisition and Retention
  • Location: Munich, Germany
  • Hours of Work: 40

 

SO WHAT’S YOUR NEW ROLE ABOUT?

As a Product Manager for Acquisition & Retention at DAZN, your main role will be to define, prioritise and deliver our customer acquisition, account management and help features across web, TV and mobile platforms.  You will work directly with the local (EMEA) Product, Marketing and Commercial teams on key acquisition and retention initiatives, including commercial partnerships.  You will also be working closely with the DAZN London Product Team to ensure that the priorities from the EMEA team are clearly defined, tested and delivered on time. In this role, you will work with the EMEA teams to gather requirements, write user stories and deliver features in an Agile environment.  You will directly influence the EMEA growth of the DAZN audience.

 

You will be working on a global product with the opportunity to shape a next generation video OTT platform to deliver streaming sport (live and on demand) to customers around the world. Your role will involve learning about sign up and retention customer experiences in different cultures as we roll out to new markets, with an opportunity to travel to these markets and do direct user research.

 

WHAT WILL YOU DO IN YOUR NEW ROLE?

 

Defining and delivering new features to support customer acquisition and retention in EMEA– including new payment methods and sign up journeys, improving account management and refining the help section.

30%

Gathering requirements, converting them into user stories, and then communicating these to development teams

20%

Resolving issues relating to Acquisition and Retention with local and London teams

20%

Prioritise features based on customer data and research and an understanding of cultural nuances

10%

Manage multi-variate testing in conjunction with the UX and Marketing teams

10%

Measuring performance of the sign up funnel against business objectives

10%

DO YOU HAVE THESE ESSENTIALS TO BE CONSIDERED FOR AN INTERVIEW? Priority Level (out of 4)
Experience as a product manager delivering features from start to finish in an Agile environment (min 3 years)

4

Experience writing user stories and prioritising them to get a feature built to a tight timeline

4

Passion for the user experience and customer data

4

Experience reporting back to senior management

3

 

DO YOU HAVE THESE DESIRABLES?

 

Experience with multi-variate testing
Experience with subscription-based products and especially e-commerce
Computer science degree or equivalent experience with development or APIs
 

THESE ARE THE PERFORM COMPETENCIES YOU’LL NEED TO SUCCEED IN YOUR ROLE….

 

Team work & collaboration – Working collaboratively with a group of people in order to accomplish a task or achieve a goal.
Customer Orientation – Building and maintaining external and internal customer satisfaction with Perform products, services and expertise.
Planning & organising – Ability to set priorities, goals and time tables to achieve maximum productivity.
Drive & energy – Self–motivated and driven to succeed, focused on results and passionate about the job.
 
 

 

IF YOU HAVEN’T YET GOT A FEEL FOR THE CULTURE AT PERFORM, THEN READ ON…

 

At DAZN we’re building a global digital video subscription service, offering live and on-demand sports content across multiple connected devices (web, TV and mobile). We believe in putting the consumer first while providing more sport for a low monthly cost.

We have a strong team here with people from Netflix, Amazon Video, BBC iPlayer, YouView and Now TV.  And we are working to launch in new global markets every year.  Check out DAZN here: https://youtu.be/vr65DQxrmmQ   or have a look at our recent campaign for the J-League (football) in Japan: https://www.youtube.com/watch?v=Ipo_GDHSzBE

 

DAZN is part of Perform Group, which gives you the opportunity to work in a larger team with an in depth knowledge of the sports industry and a cutting edge advantage when launching new features in that market.

 

Here at Perform we like to consider ourselves a progressive, dynamic, fun and fast-paced global sports media broadcasting company. We are passionate about what we do and really good at it too!!

 

Here are some of the things you can expect working at Perform; collaboration, innovation, ever changing, empowerment, work hard and personal development.

 

BENEFITS

There’s more…… You’ll have access to the Perform online learning portal (MindTools) and be part of our Career Deal, which aims to support your continued professional development. We also have a structured management development programme and a financially rewarding Refer a Friend scheme. If you fancy a move abroad; Perform are currently seeking the best talent in a number of countries around the world!

 

Find out more about what we do at  http://media.dazn.com and www.performgroup.com

 

Now that you’ve made the effort to read about this great opportunity – click apply!! Remember to review more fantastic opportunities on our careers page and start your adventure at Perform!