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United
Kingdom

Senior Receptionist (UK 2196)

Job Details

  • Department: DAZN
  • Job Title: Senior Receptionist (UK 2196)
  • Reports to: Senior Facility Manager Europe
  • Location: London (Hammersmith), United Kingdom
  • Hours of Work: Mon - Fri 37.5

As the first point of contact for DAZN, you will be able to use your personable, friendly outlook to welcome guests and clients into the business.

You will be the central point to ensure the business is running smoothly, utilising your past administration experience, this role is yours for the moulding. Suggestions around improvements and changes will be yours to drive and deliver throughout the Hammersmith office.

If your outgoing, friendly and looking for a busy reception to manage, your next role could be with us.

HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

Greet visitors, assist with sign in, issue them a visitor badge

Activate access for temporary badges for customer employees who forgot or lost their badge or if their badge is malfunctioning.

Answer and properly route global calls, some confidential in nature, using company switchboard or provide appropriate information to the caller.

Prioritize calls and escalate customer service issues to the proper chain of command.

Takes initiative to ensure the company phone and speed dial lists are current.

Responsible for training a back-up and providing guidance on policies and procedures.

Notify employees upon receipt of inbound deliveries or have the delivery made to the mail room as is appropriate.

Provide light administrative support to customer staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc).

Proactively seeks out additional work during downtime.

Follow up on loaned access cards to make sure all are returned and contact security if card is not returned by the end of the day.

Builds professional relationships with customers and other teams.

Maintain the reception area in a neat and orderly fashion to include visitor reading materials.

Perform other duties as assigned by the Facility Manager.

Manage one junior reception team member

DO YOU HAVE THESE ESSENTIALS?

Business degree qualification or equivalent

Experience working in a commercial preferred or hotel’s reception.

4+ years of experience as a receptionist in a busy environment preferred.

Type 40 wpm

Must be flexible to work hours between 7:30 AM and 6:00 PM (normally an eight-hour shift).